Privacy Policy

Stardust Willow ("we", "our", or "us") is a brand operated by Alive Artistry, a sole proprietorship registered in Sri Lanka. We are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and retain your personal data when you access or use our website and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our website and services.

1. Information We Collect

In the course of providing our products and services, we may collect the following categories of personal information:

• Identity Information: Full name.
• Contact Information: Email address and telephone number (where required for delivery purposes).
• Address Information: Shipping and billing addresses.
• Payment Information: Payment details processed securely through our third-party payment processor, PayPal. We do not store your credit card number or full financial credentials on our servers.
• Technical Information: IP address, browser type and version, device information, and operating system.
• Usage Data: Information collected through cookies and analytics tools regarding your interactions with our website, including pages visited, time spent, and referral sources.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process, fulfil, and manage your orders and transactions.
• To communicate with you regarding your orders, enquiries, and customer support requests.
• To send promotional and marketing communications, provided you have given your explicit consent to receive such communications.
• To analyse website performance, improve user experience, and optimise our services.
• To detect, prevent, and address fraud, unauthorised access, and other security concerns.
• To comply with applicable legal obligations and regulatory requirements.

3. Payment Processing

All payments are securely processed through PayPal, a trusted third-party payment processor. We do not collect, store, or have access to your full payment credentials, including credit or debit card numbers. All payment transactions are subject to PayPal's own privacy policy and terms of service.

4. Cookies and Tracking Technologies

Our website utilises cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Specifically, we use:

• Cookies: Small data files stored on your device that help us remember your preferences and improve website functionality.
• Google Analytics: A web analytics service provided by Google LLC that tracks and reports website traffic and user behaviour.
• Meta (Facebook) Pixel: A tracking tool provided by Meta Platforms, Inc. that helps us measure the effectiveness of our advertising and understand user actions on our website.

You may manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

5. Email Marketing

If you voluntarily subscribe to our newsletter or opt in to receive marketing communications, we may send you promotional emails regarding our products, offers, and updates. You may unsubscribe at any time by clicking the "unsubscribe" link provided at the bottom of each marketing email. Upon unsubscribing, we will promptly cease sending you promotional communications, although we may continue to send transactional emails related to your orders.

6. Disclosure of Information

We may share your personal information with the following categories of third parties, solely to the extent necessary for the fulfilment of our services:

• Printing and Production Partners: Local Sri Lankan printing suppliers engaged in the manufacture of your ordered products.
• Shipping and Logistics Providers: Courier and postal services responsible for the delivery of your orders.
• Payment Processors: PayPal, for the purpose of processing your payments securely.

We do not sell, rent, or trade your personal data to any third parties for marketing or commercial purposes.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. Order records and related transaction data are retained in accordance with applicable Sri Lankan laws and regulations.

8. Your Rights

Subject to applicable law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request the correction of any inaccurate or incomplete personal data.
• Erasure: Request the deletion of your personal data, where legally permissible and not subject to any overriding legal obligation to retain such data.
• Withdrawal of Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at hello@stardustwillow.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to remain informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: